Privacy policy
Privacy Policy — Recoviax™
Last updated: April 2026
Recoviax™ operates this store and website to provide you with a curated shopping experience (the "Services"). Our Services are hosted and powered by Shopify.
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, or communicate with us. Please read it carefully.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
If there is any conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy applies with respect to the collection and use of your personal information.
1. What Information We Collect
When you interact with our Services, we may collect the following categories of personal information:
Contact Details Your name, email address, phone number, billing address, and shipping address.
Financial Information Payment card details, financial account information, and transaction records. Note: full payment card details are processed securely by our payment providers and are not stored on our servers.
Account Information Your username, password, security questions, preferences, and saved settings (if you create an account).
Transaction Information Items you view, add to your cart, purchase, return, exchange, or cancel — and your full order history.
Communications Any information you include when you contact us, such as customer support enquiries.
Device & Usage Information Your IP address, browser type, device identifiers, and information about how you navigate and interact with our website — collected automatically via cookies and similar technologies.
2. How We Collect This Information
We collect personal information from the following sources:
- Directly from you — when you create an account, place an order, or get in touch with us
- Automatically — via cookies and tracking technologies when you visit or browse our website
- From service providers — such as Shopify (our ecommerce platform), payment processors, and shipping partners
- From third parties — such as advertising or analytics partners, where applicable
3. How We Use Your Information
We use your personal information for the following purposes:
To fulfil your orders Processing payments, arranging shipping, handling returns and exchanges, and sending order confirmations and updates.
To run and improve our Services Remembering your preferences, personalising your shopping experience, and recommending products based on your activity.
Marketing and advertising Sending promotional emails and showing you relevant advertisements online, including based on your previous purchases or browsing activity. You can opt out of marketing emails at any time using the unsubscribe link in any email we send.
Security and fraud prevention Verifying your identity, protecting against fraudulent or suspicious activity, and keeping our platform secure.
Customer support Responding to your queries and resolving any issues with your orders.
Legal compliance Meeting our obligations under applicable law, responding to legal requests, and enforcing our terms and policies.
4. How We Share Your Information
We do not sell your personal information. We may share it in the following circumstances:
With service providers Including Shopify, payment processors, logistics and shipping partners, and customer support tools — who process your information on our behalf.
With marketing and advertising partners To enable personalised advertising. These partners use your information in accordance with their own privacy policies. You can opt out of targeted advertising at any time by contacting us at support@recoviax.com.
When you request it For example, when you use social media integrations or direct us to share your information with a third party.
For legal or business reasons To comply with a legal obligation, respond to lawful requests from authorities, enforce our terms, protect our rights, or in connection with a business transfer such as a merger or acquisition.
5. Our Relationship with Shopify
Our Services are hosted by Shopify, which processes personal information to help us operate and improve the Services. Information you submit may be shared with Shopify and stored on servers outside your country of residence.
For information on how Shopify handles your data and to exercise your rights related to Shopify's processing, please visit Shopify's Privacy Policy and the Shopify Privacy Portal.
6. Cookies & Tracking
We use cookies and similar technologies to enhance your experience, remember your preferences, and understand how our website is used. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the website.
7. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.
8. Children's Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their personal information, please contact us at support@recoviax.com and we will delete it promptly.
9. Data Security & Retention
We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfil the purposes described in this policy — including maintaining your account, providing Services, complying with legal obligations, and resolving disputes.
10. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Receive a copy of your data in a portable format
- Opt out of targeted advertising or the sale of your information
- Withdraw consent where processing is based on consent
- Object to or restrict certain types of processing
For Indian residents: Your rights are governed by the Digital Personal Data Protection Act, 2023 (DPDP Act). You may exercise your rights by contacting us directly.
For EEA/UK residents: You have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact us at support@recoviax.com. We may need to verify your identity before processing your request and will respond within the timeframe required by applicable law.
To opt out of marketing emails, use the unsubscribe link in any email we send you.
11. International Data Transfers
Your personal information may be transferred to and stored in countries other than your country of residence, including through our use of Shopify's infrastructure. Where required by law, we rely on appropriate transfer mechanisms such as Standard Contractual Clauses to protect your data.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
📧 support@recoviax.com 📍 Chandmari, Bye Lane 6, Guwahati, Assam – 781003, India
We respond to all queries within 1–2 business days.
Recoviax™ | recoviax.com